In ServiceNow, to modify the available choices for a choice field like "Priority" on a form, an administrator must use the"Configure Choices"option. This can be accessed by:
Right-clicking the field label (e.g., Priority).
Selecting"Configure Choices"from the context menu.
Adding, editing, or removing available choice values for that field.
This method ensures that only the available choices are displayed to users.The "Priority" field in a Catalog Task is a choice field, so modifying its options requires "Configure Choices".
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