InServiceNow, thepersonal_listrole allows users toadd or remove fields from a list viewwithout requiring full administrator privileges.

Modify List Layout (Columns & Fields)

Users canadd, remove, or rearrange columnsin list views.

Save Personal List Preferences

Customizations applyonly to the user, unless they have additional permissions to modify system-wide settings.

Does NOT Allow System-Wide Changes

Unlike theadminrole,personal_listonly affectspersonal viewsof lists, not global configurations.

A. personalize.control(Incorrect)

No such role exists in ServiceNow.

C. ui_page_admin(Incorrect)

This role allows users tomanage UI Pages, but it does not provide list customization permissions.

D. ui_action_admin(Incorrect)

This role is used tomanage UI Actions(buttons, links, and client-side scripts), not list view configurations.

Key Capabilities of thepersonal_listRole:Why Other Options Are Incorrect?

Role-Based List Customization

ServiceNow List Personalization

User Roles and Permissions

ServiceNow User Roles

References from ServiceNow CSA Documentation: