Personas in the context of SAFe 6 Release Train Engineer are fictional representations of target customers or users. They are crafted based on user research to represent a set of users who exhibit similar behaviors, goals, and motivations in relation to a product or service. Personas help the Agile Release Train (ART) and Product Management to understand and empathize with the end-users, guiding the development of features that meet their needs and enhance their experience with the product1. By using personas, teams can prioritize work items in the backlog that will deliver the most value to these representative users, ensuring that the solutions developed are aligned with user expectations and market demands.