Reframing a design challenge involves shifting perspectives to uncover new insights and opportunities. Among the techniques listed,storytellingis the most effective method for reframing a design challenge. Below is a detailed explanation:
Definition:Storytelling involves crafting narratives around user experiences, challenges, and aspirations to provide a deeper understanding of the problem space.
Why it’s the correct technique:
Stories help humanize the problem and make it relatable, enabling the team to view the challenge from the user’s perspective.
By reframing the challenge through storytelling, the team can identify unmet needs, pain points, and opportunities for innovation.
SAP Design Thinking methodology highlights storytelling as a powerful tool for empathy-building and reframing challenges in a way that resonates with users and stakeholders.
[Reference:SAP emphasizes the use of storytelling to create emotional connections and inspire creative solutions., , Why the Other Options Are IncorrectB. Using 2-by-2 Axis Mapping (Incorrect)Reason:While 2-by-2 axis mapping is a useful prioritization tool, it is not typically used for reframing design challenges., Explanation:This technique is more suited for evaluating and comparing ideas based on specific criteria, such as impact vs. feasibility, rather than reframing the problem itself., Reference:SAP Design Thinking methodology categorizes 2-by-2 axis mapping as a prioritization tool, not a reframing technique., C. Brainstorming Key Expressions (Incorrect)Reason:Brainstorming key expressions is more aligned with ideation than reframing., Explanation:While brainstorming generates ideas, it does not inherently shift perspectives or reframe the challenge in a meaningful way., Reference:SAP Design Thinking methodology places brainstorming in the ideation phase, not the reframing stage., D. Using Causal Mapping (Incorrect)Reason:Causal mapping is a diagnostic tool used to analyze relationships between causes and effects, not to reframe challenges., Explanation:While causal mapping helps identify root causes, it does not provide the narrative or emotional context needed for reframing., Reference:SAP Design Thinking methodology does not recommend causal mapping as a reframing technique., , ]
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