Which skills and expertise should a change manager bring along to professionally support cloud projects? Note: There are 3 correct answers to this question.
A.
Excellent soft skills, such as being a good communicator, team player, and networker
B.
Broad technical expertise regarding the implemented cloud solution
C.
In-depth know-how of the best practice processes implemented with the cloud solution
D.
Comprehensive knowledge of the relevant change management concepts and tools
E.
Relevant methodological skills, such as facilitation, mediation, or problem-solving skills
A change manager in SAP cloud projects needs people and process expertise. Option A is correct because soft skills (communication, teamwork, networking) are essential for engaging stakeholders and building trust. Option D is correct as comprehensive knowledge of OCM concepts (e.g., SAP Activate tools) ensures professional execution. Option E is correct because methodological skills (facilitation, mediation, problem-solving) enable effective workshops, conflict resolution, and planning.
Option B is incorrect—technical expertise is for IT roles; change managers focus on people, not system details. Option C is incorrect; process know-how is valuable but belongs to process owners or consultants, not the change manager’s core skill set. SAP OCM prioritizes interpersonal and methodological competencies.
“Change managers require soft skills (communication, networking), OCM knowledge, and methodological skills (facilitation, problem-solving) to lead cloud projects effectively” (SAP Activate, Change Manager Competencies).
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit