Step 1: Organizational Structures in SAP Service CloudOrganizational structures define the relationships and hierarchies within the system to streamline operations.
Reporting Line Functions:
Define managerial hierarchies for escalations and approvals.
Assignment of Page Layouts:
Assign custom page layouts based on organizational roles.
Access Control:
Implement access restrictions based on organizational roles and contexts.
Step 2: Key Uses
SAP Help Portal: Organizational structure setup.
References
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