End users can access the Customer Hub in Agent Desktop:
Manually via the menu (B): Agents navigate to the Customer Hub app to search for customers.
Automatically during recognized calls (C): If the caller’s number matches a known customer, the Customer Hub opens.
Customer identification (A) is part of manual navigation, not a separate access method.
Unknown callers (D) do not trigger automatic Customer Hub access.
References:
SAP Help Portal: Customer Hub Access in Agent Desktop
SAP Documentation: Automated Customer Hub Triggering
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit