A. Agent Desktop Create Button: Direct case creation from the primary interface.
B. Account General Facet: Create cases linked to a specific account for context.
Why other options are incorrect:
C. Related Service Object Facet: Typically used for adding products/installed bases, not case creation.
D. Case Worklist: Focuses on existing cases, not creation.
References:
SAP Service Cloud Agent Desktop Guide: "Creating Cases".
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