Microsoft Teams integration in SAP Service Cloud V2 enablesusers to collaborate in shared workspaces, allowing agents to share case details, discuss issues, and coordinate within Teams channels. According to SAP documentation, "Microsoft Teams integration supports collaboration in shared workspaces to enhance team communication."

Starting a phone call with CTI(A) is a separate CTI feature, not Teams-specific.Creating and sharing knowledge articles(B) is part of knowledge base functionality, not Teams.Sending an email and linking it to a case(C) is a standard Service Cloud feature, not tied to Teams.