To configure a case routing rule to a team in SAP Service Cloud V2, theCase Typeis mandatory. Case Type defines the category and process flow of the case, serving as a primary condition for routing rules. According to SAP documentation, "The Routing rules for Cases are maintained in SAP Service Cloud Version 2 by administrators in the following path: Settings → Cases → Case Routing to Team → Case Routing to Employees," and Case Type is a key attribute used to determine routing conditions.
Party Role(A) is optional and used for specific scenarios.Employee(B) is the target of routing, not a mandatory object for configuration.Case Designer Step Assignment(C) is part of the case designer but not required for team routing rules.
[References:, SAP Learning: Configuring Case Routing Rules learning.sap.com, SAP Help Portal: Case Routing Configuration, ]
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