SAP Certified Application Associate - SAP Sales Cloud Version 2 C_C4H47I_34 Question # 20 Topic 3 Discussion
C_C4H47I_34 Exam Topic 3 Question 20 Discussion:
Question #: 20
Topic #: 3
An Administrator has configured email channels for Sales Representatives to access when they are working directly in sales documents. What should the Sales Representatives expect when sending emails from the Lead email channel?
A.
Sales representatives should request access to use the Lead email channel.
B.
Sales representatives will not have access to the General email channel.
C.
Sales representatives can also access the General email channel.
D.
Sales representatives can also access the Opportunity email channel.
Sales Representatives can access different email channels depending on the salesdocument they are working on. For example, when they are working on a Lead, they can access the Lead email channel, which is configured to send emails from a specific email address and template. However, they can also access the General email channel, which is a default channel that can be used for any sales document. The General email channel is configured to send emails from the user’s own email address and template. Sales Representatives cannot access the Opportunity email channel when working on a Lead, as this channel is only available for Opportunities. References = Configuring Email - SAP Learning, SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration - SAP Learning
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit