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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 13 Topic 2 Discussion

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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 13 Topic 2 Discussion

Service-Con-201 Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

Ursa Major Solar provides support with service-level agreements (SLAs) for high-priority

cases. Lower Priority cases have different response times. The service center uses Omni-Channel to

manage work items. However, many recently created, high-priority cases exceed the service

deadline.

Which setting should a consultant configure to meet the requirements?
A.

Skills-Based Routing

B.

Capacity Model

C.

Secondary Routing Priority

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Actual exam question for Salesforce Service-Con-201 exam by Talon5194 at Oct 4, 2026, 11:44:41 PM

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