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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 76 Topic 8 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 76 Topic 8 Discussion

Service-Cloud-Consultant Exam Topic 8 Question 76 Discussion:
Question #: 76
Topic #: 8

The support team at Cloud Kicks would like to implement a messaging tool to address common customer feedback and concerns. The support team also wants to extend their support capabilities.

What should the consultant recommend to meet the requirement?
A.

Slack Connect

B.

Service GPT

C.

Einstein Bots

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Nova1890 at Oct 28, 2025, 8:20:42 AM

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