Big Halloween Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: simple70

  1. Home
  2. Discussions
  3. Salesforce
  4. Certified Service Cloud Consultant
  5. Service-Cloud-Consultant Discussions
  6. Service-Cloud-Consultant Exam Topic 8 Question 73 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 73 Topic 8 Discussion

 Salesforce Discussions      Browse All Questions      Go to Exam Detail      Get Premium Access
 Previous
Next  

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 73 Topic 8 Discussion

Service-Cloud-Consultant Exam Topic 8 Question 73 Discussion:
Question #: 73
Topic #: 8

Universal Containers (UC) is coaching new service agents to improve their productivity and service quality. The agents must understand how to intake a case, mark the required fields for product issues, how to wrap up a case, and how to escalate a case.

Which solution should the consultant advise that service supervisors use to meet these requirements?
A.

Create an Omni-Flow for routing. Use a Screen Pop that serves a flow and the interaction record for the service agent. Report on the Average Handle Time and CSAT.

B.

Place a flow in a Flow component on the case record. Add a custom field to the flow for tracking progress. Create a custom report type for providing the metric.

C.

Set up steps with flows in an Actions & Recommendations deployment. Add the component to the service agent record page. Use Action History to spot check adherence.

Get Premium Service-Cloud-Consultant Questions
Actual exam question for Salesforce Service-Cloud-Consultant exam by Xander1643 at Oct 28, 2025, 1:43:46 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit
 Previous
Next