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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 66 Topic 7 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 66 Topic 7 Discussion

Service-Cloud-Consultant Exam Topic 7 Question 66 Discussion:
Question #: 66
Topic #: 7

Universal Containers has recently implemented an Experience Cloud site to allow its

customers to create and update their cases online. Customers should only be able to access the cases

where they are listed as the contact, including cases created by the their behalf. support team on

What should a consultant recommend to meet the requirement?


A.

A sharing set to grant the Experience Cloud site user access to records associated to their Contact record


B.

A sharing rule to ensure record access is granted based on the Experience Cloud site user role hierarchy


C.

An organization-wide default of Public Read/Write on the Case object


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