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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 39 Topic 4 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 39 Topic 4 Discussion

Service-Cloud-Consultant Exam Topic 4 Question 39 Discussion:
Question #: 39
Topic #: 4

Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues.

The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots.

What should a consultant do to address the risk?
A.

Conduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the required healthcare compliance standards.

B.

Create a bot in the production org and use the information captured in Conversation Logs to confirm that no healthcare data was discussed.

C.

Share Information about bot security, availability, and confidentiality of healthcare data found on Salesforce Trust and Einstein Platform Compliance.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Milo436 at Oct 26, 2025, 9:03:55 PM

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