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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 48 Topic 5 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 48 Topic 5 Discussion

Service-Cloud-Consultant Exam Topic 5 Question 48 Discussion:
Question #: 48
Topic #: 5

Cloud Kicks plans to deploy Service Cloud to customers who will have different levels of support. The consultant is unsure whether Entitlements

only or Entitlements plus Service Contracts is the correct solution.

Which question should the consultant ask to determine the preferred solution?
A.

Will customers access Knowledge articles through Experience Cloud?

B.

Is support provided on a periodic basis and renewed annually?

C.

Do multiple versions of the Entitlements need to be created and maintained?

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Eris5767 at Nov 12, 2025, 1:50:59 PM

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