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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 45 Topic 5 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 45 Topic 5 Discussion

Service-Cloud-Consultant Exam Topic 5 Question 45 Discussion:
Question #: 45
Topic #: 5

Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and order data is stored in Snowflake. CK's customers use support to ask about their orders and request replacement items. CK wants to avoid duplicating this data in Salesforce but still provide real-time, actionable insights for support reps.

What should the Service Cloud Consultant recommend so that support reps will have a comprehensive view of their customers' order history?
A.

Use an Apex integration to pull order data from Snowflake via API each time a case is opened.

B.

Use MuleSoft to extract order data from Snowflake and store it in a custom object in Salesforce for support reps to reference.

C.

Use Data Cloud to connect to Snowflake, and unify order data with CRM data.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Thorne41956 at Oct 26, 2025, 5:26:56 PM

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