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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 36 Topic 4 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 36 Topic 4 Discussion

Service-Cloud-Consultant Exam Topic 4 Question 36 Discussion:
Question #: 36
Topic #: 4

Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support

experience. CK Ants to allow asynchronous conversations, conversations across devices, and

Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support

offering.

What should a consultant recommend to provide these newer capabilities?
A.

Einstein Bots

B.

Messaging for Web

C.

AppExchange package

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Nyx3375 at Nov 17, 2025, 2:16:44 AM

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