Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 13 Topic 2 Discussion

Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 13 Topic 2 Discussion

Service-Cloud-Consultant Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.

What should a consultant recommend?


A.

Add History to the Utility bar.


B.

Create a custom dashboard.


C.

Keep all cases open in tabs.


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