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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 7 Topic 1 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 7 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 7 Discussion:
Question #: 7
Topic #: 1

Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive

language. CK wants a way to prevent abusive customers from starting future chat sessions.

What is the recommended feature to meet the requirement?
A.

Create sensitive data rules.

B.

Enable Assistance Flag Configuration setting.

C.

Create an IP blocking rule.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Juno85519 at Oct 28, 2025, 4:18:39 PM

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