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Salesforce Contact Center Accredited Professional (AP-226) Salesforce-Contact-Center Question # 42 Topic 5 Discussion

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Salesforce Contact Center Accredited Professional (AP-226) Salesforce-Contact-Center Question # 42 Topic 5 Discussion

Salesforce-Contact-Center Exam Topic 5 Question 42 Discussion:
Question #: 42
Topic #: 5

The company wants to track agent performance and identify areas for improvement. Which KPI is most effective?
A.

Customer Satisfaction (CSAT) Score

B.

Average Contact Handle Time (AHT)

C.

Case Resolution Rate

D.

Number of Resolved Cases

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Actual exam question for Salesforce Salesforce-Contact-Center exam by Ember5853 at Aug 3, 2025, 12:00:00 AM

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