Salesforce Contact Center Accredited Professional (AP-226) Salesforce-Contact-Center Question # 34 Topic 4 Discussion

Salesforce Contact Center Accredited Professional (AP-226) Salesforce-Contact-Center Question # 34 Topic 4 Discussion

Salesforce-Contact-Center Exam Topic 4 Question 34 Discussion:
Question #: 34
Topic #: 4

Validating case management functionality involves assessing data capture accuracy. Which tool assists with this?


A.

Case History related list displaying all updates and changes made to a specific case record.


B.

Reporting tools showing trends and patterns in case data entry and field values.


C.

Data Quality Rules automatically highlighting inconsistencies and missing information in case fields.


D.

All of the above, providing various options for analyzing data capture accuracy and identifying potential issues.


Get Premium Salesforce-Contact-Center Questions

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.