You‘re preparing historical call recordings for migration. Which step helps improve audio quality and accessibility for playback within the new system?
A.
Converting call recordings to a supported audio format compatible with the new Contact Center platform.
B.
Implementing speech-to-text conversion for call recordings and making transcripts available alongside audio files.
C.
Optimizing audio file size while maintaining optimal sound quality for clear playback and analysis.
D.
All of the above, contributing to improved accessibility and analysis capabilities for historical call recordings.
[Reference: Salesforce Call Center Implementation, ]
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