Ensuring the accuracy and functionality of external system integrations during a migration involves comprehensive preparation:A. Mapping and verifying field names and data formats ensures compatibility between systems.B. Testing data exchange with external systems through mock scenarios validates the integration before live deployment.C. Documenting API configurations and connection details provides a reference for maintaining and troubleshooting integrations post-migration.These steps collectively ensure a smooth transition and reliable operation of external system integrations in the new Contact Center system.
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