The post-release phase of the implementation plan emphasizes performance monitoring. Which metric is most relevant for evaluating Contact Center effectiveness?
A.
Number of features or functionalities implemented within the system.
B.
User satisfaction surveys and agent feedback on the new system.
C.
System availability and uptime per customer expectations and service level agreements (SLAs).
D.
Resource utilization and infrastructure costs associated with running the Contact Center.
[Reference: Salesforce Service Level Agreements, ]
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