The administrator at DreamHouse Realty added an email quick action to the Case page layout
and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?
Email Notifications
Email-to-Case
Email Alerts
Email Templates
Email-to-Case allows you to create cases from incoming emails. You need to enable this feature andset up routing addresses and case creation settings.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm &type=5
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