While performing an amendment, a sales rep is unable to edit the Additional Discount for an existing subscription Quote Line.
What is the cause of this behavior?
A Product Rule is preventing the Additional Discount from being edited.
The Non Discountable field is marked True on the Product record for the Quote Line.
Additional Discount is a locked field on amendment Quotes.
The org is using legacy amendment and renewal service.
Scenario Overview:
The Additional Discount field cannot be edited during amendments by design in Salesforce CPQ.
Explanation:
Salesforce CPQ locks certain fields on amendment Quotes to preserve the original pricing structure and prevent inconsistencies.
Validation:
This behavior is standard and cannot be overridden without customizations.
https://help.salesforce.com/s/articleView?id=000382118 &type=1
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