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Salesforce Certified Platform Sharing and Visibility Architect Plat-Arch-205 Question # 21 Topic 3 Discussion

Salesforce Certified Platform Sharing and Visibility Architect Plat-Arch-205 Question # 21 Topic 3 Discussion

Plat-Arch-205 Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

Universal Containers (UC) is a fast-growing company that sells containers globally. It has thousands of dealerships throughout the world where local dealers service containers. UC implemented a new Partner Community for its dealers. Each dealership has a dealer manager who manages the service agents. The community-sharing model is private. What is the optimal option to give dealer managers visibility to customer cases only raised by their service agents?


A.

Use the Role Hierarchy so that the cases raised by service agents will be visible to their relevant dealer managers.


B.

Create a sharing rule to share cases created by service agents with their dealer manager.


C.

Create a sharing group to share cases created by service agents with their dealer manager.


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