An OmniStudio Developer needs to configure an OmniScript to display context-sensitive help articles from Salesforce Knowledge on a specific step related to complex product information.
The correct configuration is the Knowledge Articles property on the Step element. OmniScript supports Salesforce Knowledge integration through Knowledge Options configured on a Step. This lets the developer display or filter Knowledge content where the user needs it in the guided process, such as a complex product-information step. A Knowledge Action is not the standard OmniScript element used for step-level help article display. Messaging Framework is unrelated because it handles messaging behavior, not Knowledge article rendering. A custom LWC could be built, but that would be unnecessary custom development when OmniScript already provides Knowledge configuration on the step. The requirement is step-specific, context-sensitive article display, so the Step element’s Knowledge Articles configuration is the correct answer.
================
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit