An energy company is building a Customer 360 view for its call center agents. They start with the Energy
and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
Industries CPQ: Opportunity, Quote, and Order Management
Platform: Flaws, Visual Force, Lightning Components, and Apex
Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
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