Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Energy-and-Utilities-Cloud Question # 5 Topic 1 Discussion

Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Energy-and-Utilities-Cloud Question # 5 Topic 1 Discussion

Energy-and-Utilities-Cloud Exam Topic 1 Question 5 Discussion:
Question #: 5
Topic #: 1

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.

How can the utility company best meet these requests using Energy and Utilities Cloud?


A.

Work with an external debt collection agency to ensure customers pay their outstanding amount.


B.

Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.


C.

Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.


D.

Use the Create Payment Plan action in the Contact Center Console.


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