The step "Know Your Customer" occurs before the first requirements workshop as part of the customer-centric discovery process:
Understanding Background and Needs: This step focuses on researching the client's business, challenges, and goals to tailor the discovery process effectively.
Preparation for Workshops: Salesforce recommends thoroughly understanding the customer's context to ensure relevant and productive workshop discussions.
Customer-Centric Approach: Knowing the customer aligns with Salesforce’s best practices for delivering value-driven solutions through empathy and preparation.
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