Salesforce Certified B2B Solution Architect (Arch-301) B2B-Solution-Architect Question # 14 Topic 2 Discussion

Salesforce Certified B2B Solution Architect (Arch-301) B2B-Solution-Architect Question # 14 Topic 2 Discussion

B2B-Solution-Architect Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2

At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.

Which approach should the Solution Architect take to meet these requirements?


A.

Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.


B.

Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.


C.

Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.


D.

Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.


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