The Accounts Health dashboard is designed to provide an aggregated view of customer-account performance and relationship quality.

Salesforce specifically documents Length of Relationship, Future Length of Relationship, Total Length of Relationship, Customer Lifetime Value, and Average Customer Lifetime Value as KPIs available in the Accounts Health dashboard under the relationship analysis for accounts. Customer Lifetime Value represents revenue already generated together with anticipated future revenue, with anticipated revenue influenced by planned revenue and historical realization.

Revenue realization is another important account-health indicator. It measures actual revenue as a percentage of planned revenue and helps account managers understand whether customers are performing according to their commercial commitments.

The dashboard therefore allows users to evaluate both the financial value of an account and the strength and duration of the underlying commercial relationship. This helps identify strategic customers, accounts whose actual performance is falling behind planned commitments, and customers with significant future value.

Sales Agreement Insights operates primarily at the individual agreement level, while Account Insights provides detailed operational analysis. Whitespace Analysis is oriented toward new product, cross-sell, and upsell opportunities.

Study Guide references/topics: Configure and Build — Analytics for Manufacturing; Accounts Health; Customer Lifetime Value; Revenue Realization; Relationship Analytics.