Salesforce Service Cloud Administration (SU24) ADM-261 Question # 79 Topic 8 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 79 Topic 8 Discussion

ADM-261 Exam Topic 8 Question 79 Discussion:
Question #: 79
Topic #: 8

Universal Containers is setting up a field service dispatchcontact center. Which functionality should be considered when designing the contact center? (Choose 2)


A.

Chatter groups for customer


B.

Mobile access to case information


C.

Visibility into serviceentitlements


D.

Predictive dialer for outbound calls


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