Salesforce Service Cloud Administration (SU24) ADM-261 Question # 78 Topic 8 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 78 Topic 8 Discussion

ADM-261 Exam Topic 8 Question 78 Discussion:
Question #: 78
Topic #: 8

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.

Which three measures satisfy this requirement? Choose 3 answers


A.

customer satisfaction Survey


B.

Customer Purchase History


C.

Customer Support Requests


D.

Net promoter Score


E.

Service Level Agreement


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