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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 24 Topic 3 Discussion

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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 24 Topic 3 Discussion

ADM-261 Exam Topic 3 Question 24 Discussion:
Question #: 24
Topic #: 3

Universal Banking needs to provide a public knowledge base on itswebsite. The company has three product groups (Personal Banking, Mortgage, and CDs) and needs to display information and address common questions about each product area. How should Knowledge be configured? Choose 2 answers.
A.

Create three article types for each product area (Personal Banking, Mortgage, CD).

B.

Create three data categories for each product area (Personal Banking, Mortgage, CD).

C.

Create two data categories to display information (Question/Answer, Product Info).

D.

Create two article typesto display information (Question/Answer, Product Info).

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Actual exam question for Salesforce ADM-261 exam by Vale55263 at Aug 3, 2025, 12:00:00 AM

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