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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 23 Topic 3 Discussion

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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 23 Topic 3 Discussion

ADM-261 Exam Topic 3 Question 23 Discussion:
Question #: 23
Topic #: 3

UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement? Choose 2 answers.
A.

Implement Service Cloud console to support agents

B.

LeverageLive Agent for web-based chat

C.

Enable service contracts and entitlements

D.

Implement Salesforce Knowledge on a portal

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Actual exam question for Salesforce ADM-261 exam by Orin9171 at Aug 3, 2025, 12:00:00 AM

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