Universal containers contact center is experiencing increased call volumes due to a growing product portfolio.What is the recommended strategy to allow the contact center to handle the increased customer inquiries more efficiently? (choose 1 answer)
A.
Hire contact center representatives that specialize in each of the product categories.
B.
Make contact center representatives accessible 24/7 to distribute the call volume.
C.
Redirect users from the company site to social media forums about the products.
D.
Makeknowledge base articles and community answers accessible on its website.
Chosen Answer:
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