When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check? 39
Grounding is the process by which an AI agent retrieves and uses specific, trusted data to ensure its responses are accurate and relevant 41 . During this process, Salesforce ' s Einstein Trust Layer performs several critical checks, including identifying Prompt Injection risks 424242 . Prompt injection refers to attempts by a user to " trick " the AI into ignoring its instructions or revealing sensitive data by entering malicious commands into the chat interface 43 . By checking for these risks during the grounding phase, the agent can ensure that the instructions it uses to generate a response remain secure and aligned with company policies 44 . While the agent respects field security, " Encrypted fields " (Option C) are handled at the data access layer rather than as part of the linguistic grounding check 45 . Standard Agentforce agents do not browse the open web for verification (Option D) as they are intended to remain grounded strictly in the company ' s verified internal data 46 .
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