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Salesforce Certified Platform Administrator (Plat-Admn-201) ADM-201 Question # 5 Topic 1 Discussion

Salesforce Certified Platform Administrator (Plat-Admn-201) ADM-201 Question # 5 Topic 1 Discussion

ADM-201 Exam Topic 1 Question 5 Discussion:
Question #: 5
Topic #: 1

A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs:

    productId: An 18 character ID for the product being replaced

    reasonCode: A three-digit code representing the reason for the replacement

Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?


A.

Instructions for productId: "The 18 character ID of the product." Instructions for reasonCode: "A numerical code."


B.

Instructions for productId: "The product ID. Retrieve this from the conversation history or the user's input." Instructions for reasonCode: "The three-digit replacement reason. This is required when the product ID is present."


C.

Instructions for productId: "ID from the product record." Instructions for reasonCode: "Code for the reason."


D.

Instructions for productId: "The 18 character ID of the product. Retrieve this from the conversation history or the user's input. Required." Instructions for reasonCode: "A three-digit code that specifies the reason for replacement. This is required only when the product ID is present."


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