In Massachusetts, real estate licensees may act as agents (seller’s agent, buyer’s agent, or dual agent) or as a facilitator (non-agent). Agency relationships impose fiduciary duties, including confidentiality, loyalty, and full disclosure.

A facilitator, however, does not represent either party as an agent. Instead, the facilitator assists both parties with paperwork and transaction logistics but owes no fiduciary duty of confidentiality or loyalty. The facilitator must treat all parties honestly and fairly but cannot favor one side over the other.

Therefore, confidentiality applies in seller, buyer, and dual agency, but not in facilitator relationships.