The customer has completed the installation document and has stated that the proxy server address is “10.24.18.120”. What additional information is required?
To correctly configure the proxy settings for Phonehome and Remote Assist on a FlashArray, the Implementation Engineer requires theProtocol prefix (HTTP/HTTPS)and thePort numberin addition to the IP address.
The Purity operating system requires a complete URL structure to establish a connection through a proxy server. A raw IP address like "10.24.18.120" is insufficient because the array does not know which communication protocol to use or which listening port the proxy server is monitoring.
Correct Format:The required input format is typically scheme://host:port. For example, https://10.24.18.120:8080 or http://10.24.18.120:3128.
Why it's critical:Without the port, the connection will likely time out or be rejected. Without the protocol (http vs. https), the handshake may fail. While credentials (username/password) might be required if the proxy enforces authentication, they are optional depending on the customer's network policy. However, the port and protocol arealwaystechnically mandatory to form a valid network socket connection.
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