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ITIL 4 Specialist: High-velocity IT Exam ITIL-4-Specialist-High-velocity-IT Question # 9 Topic 1 Discussion

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ITIL 4 Specialist: High-velocity IT Exam ITIL-4-Specialist-High-velocity-IT Question # 9 Topic 1 Discussion

ITIL-4-Specialist-High-velocity-IT Exam Topic 1 Question 9 Discussion:
Question #: 9
Topic #: 1

The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.

What should the service desk agent do?
A.

Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

B.

Advise the user to wait for the supplier to resolve the issue

C.

Replace the printer with a backup unit temporarily

D.

Escalate the issue to the IT manager for a decision

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Actual exam question for ITIL ITIL-4-Specialist-High-velocity-IT exam by Xander1556 at Aug 3, 2025, 5:58:49 AM

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