Verifying external connectivity is a critical final step in any maintenance window to ensure the array remains supported. The commandpuresupport testis the specific tool designed to validate the entire support communication chain.
Running puresupport test:
Checks DNS resolution for Pure1 endpoints.
Tests outbound HTTPS connectivity through any configured proxies.
Verifies the "Phone Home" log upload capability.
Validates the "Remote Assist" tunnel functionality.
This comprehensive check confirms that the array can "call home" if an issue arises and that Support can connect remotely if needed. purearray test is generic or refers to internal tests, whereas puresupport test explicitly targets the support infrastructure.
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