An operations manager continuously raises concerns about a project's benefits to the company While some concerns are valid most of the time these concerns have caused delays in project meetings
How should the project manager handle this'?
A.
Discuss the meeting delays with the director of operations and ask for support with the concerns.
B.
Review the operations manager's concerns and ensure these concerns are addressed
C.
Escalate the concerns to the project sponsor and discuss options to address them
D.
Include the operations manager's concerns in the risk register and assign actions to mitigate the risks.
The project manager should review the operations manager’s concerns and ensure these concerns are addressed, as this is part of managing stakeholder engagement. Stakeholder engagement involves communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. By reviewing and addressing the concerns, the project manager can increase the stakeholder satisfaction and support for the project, as well as avoid potential conflicts and delays. The other options are not the best ways to handle this situation, as they either ignore, escalate, or document the concerns without resolving them. References: (Professional in Business Analysis Reference Materials source and documents)
PMP Exam Content Outline, June 2019, Domain II, Task 9
PMP Sample Test Questions, Question 163
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