One team member Is complaining about an agreement made during the last meeting. That team member was present at the meeting ana participated in the decisions registered in the meeting minutes.
What should the project manager do next?
A.
Arrange an additional meeting with the team to communicate the agreement made during the last meeting.
B.
Schedule a new meeting to evaluate the agreement and negotiate a new one.
C.
Talk with the team member and explain that once the meeting ended, the agreement must be respected.
D.
Meet with the team member and search for the root cause of their behavior.
According to the Professional in Business Analysis Reference Materials, the project manager should manage the team members’ expectations and ensure that they adhere to the agreements made during the meetings. The project manager should also communicate clearly and respectfully with the team member who is complaining and explain the rationale behind the agreement and the consequences of not following it. The project manager should not arrange or schedule another meeting to revisit the agreement, as this would waste time and resources and undermine the authority of the project manager. The project manager should also not ignore the team member’s behavior, as this could lead to further conflicts and dissatisfaction1 References: 1 Free PMP Questions and Answers – Are You Ready for PMP Exam1
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