After resolving quality issues with deliverables, it is essential for the project manager to conduct a lessons learned session. This process is part of the knowledge area of Project Quality Management, which emphasizes the importance of continuous improvement. Conducting lessons learned helps the team understand what went wrong, why it went wrong, and how similar problems can be prevented in the future. It is a proactive step to enhance the quality of future deliverables and processes.
[References:, A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition1., PMI Professional in Business Analysis (PMI-PBA)® Reference Materials2., , , , ]
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