A project manager notices that a team member is upset during a team meeting. The project manager assesses the situation and determines that the team member does not collaborate with some of the other team members.
What should the project manager do?
A.
Give some advice to the team member to reduce their stress and anxiety.
B.
Review team participation in the next retrospective meeting with all team members.
C.
Reach out to the team member to discuss and address their concerns as soon as possible.
D.
Evaluate upcoming project deadlines and reorganize team member assignments.
In situations involving emotional cues or interpersonal issues, the project manager should address the concern directly and privately with the individual involved. This approach supports emotional intelligence, empathy, and psychological safety within the team.
According to the PMBOK® Guide – Seventh Edition (Team Performance Domain), direct communication and timely conflict resolution are critical to maintaining a healthy team environment.
Option A is superficial and does not address root causes.
Option B may expose sensitive issues publicly and worsen team dynamics.
Option D changes workload distribution without addressing the interpersonal issue.
Chosen Answer:
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